RETURNS & EXCHANGES

Every product that leaves our workshop should exceed your expectations. We are proud to offer:

  • Extended Warranty, up to 10 year coverage
  • 30 Day Returns
  • Instant Exchanges
  • Super fast returns, you're done in less than 15 minutes

We stand behind our craftsmanship. Please note: returned items must be in resellable condition (e.g., belts must be unworn).

EXTENDED WARRANTY

Our products are heirloom quality and intended to be passed on through generations.

All items are covered under our Extended Warranty. If damage occurs to the item when used under normal conditions and for the purpose intended we will replace or repair it.

This Extended Guarantee covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear. Or if your dog eats it (this happens more often than you think!)

RETURN OPTIONS

If your product is faulty, or we sent you the wrong order by mistake, contact us within 30 days of delivery to get a replacement.

If you changed your mind or it wasn’t what you were expecting, we’ll be happy to exchange your purchase.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

Returning Items for Exchange:

  • Send your items back to us within 30 days of delivery for store credit.
  • We will process your exchange or store credit as soon as you mail your item back to us.

Not sure what you want just yet? No worries. All our gift cards are good for life and ready whenever you want to redeem it.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

Returning Items for an Online Gift Card:

  • Send your items back to us within 30 days of delivery for store credit.
  • We will process your exchange or store credit as soon as you mail your item back to us.

All refunds are processed back to the original method of payment. If your card has expired or been canceled then the return will be issued as a store-credit.

Only one return transaction per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.

If you’ve paid with Klarna or AfterPay, any repayments already made will be refunded to your Klarna or AfterPay account. If you paid with a Credit Card or PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original account. If you paid with a Gift Card, your refund will be issued back to that gift card.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

Returning Items for Refund:

  • Send your items back to us within 30 days of delivery for a refund.
  • International customers must arrange their own postage.
  • We will process your refund within 5 business days of receiving your return.

RETURNS FAQs

We do not accept returns or exchanges for:

  • Custom or engraved products
  • Items that cannot be resold (e.g., belts must be unworn)
  • Permanently altered products
  • Final sale items
  • Digital Products

Sorry! At this time international customers that initiate returns or exchanges are responsible for all shipping costs.

If a return is made due to the Theodoros being at fault, then we will arrange the shipping for you through the courier of our choice. We will not reimburse your return freight costs should you decide to ship it back on your own expense; no exceptions will be allowed.

For all warranty issues, our first step will always be to repair the item. If the item is not repairable, we will replace the item. If the leather color or item style originally ordered is unavailable, we will work with the customer to find a suitable replacement.